Refund policy
Thank you for shopping with Scriblio. Customer satisfaction is important to us, and we strive to ensure that every purchase meets your expectations.
1. Return Eligibility
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
Returns that do not meet these requirements may not be accepted.
2. Non-Returnable Items
The following items cannot be returned:
- Personalized or customized products.
- Gift cards.
- Clearance or final sale items.
- Products damaged due to misuse, neglect, or improper handling.
3. Return Process
To initiate a return, please contact us at:
Email: support@scriblio.store
Please include:
- Order number
- Customer name
- Reason for return
- Photos (if applicable)
Our support team will provide return instructions.
4. Refunds
Once the returned item is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Please note that processing times may vary depending on your financial institution.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We may request supporting photos to verify the issue and provide an appropriate resolution, including replacement or refund.
6. Exchanges
We currently do not offer direct exchanges. Customers should return the eligible item and place a new order if a different product is desired.
7. Contact Information
Scriblio
942 Sirmac Ave, Coquitlam, BC, V3J 7S7, Canada
Phone: +1 604 937-0764
Email: support@scriblio.store